Shipping policy
Shipping Policy
Important: Before Contacting Us
To help resolve your issue as quickly as possible, please check the following before reaching out:
- Have you confirmed your shipping address was entered correctly at checkout?
- Have you checked with all members of your household?
- Have you checked with neighbours in case it was left with them?
- Have you checked your local post office? Packages are sometimes held there.
- Have you allowed the full estimated delivery window to pass?
- Has it been 24-48 hours since you received your tracking notification? Tracking sometimes takes time to update.
If you have worked through this list and still have an unresolved issue, please contact us at info@symplyskynyrd.com with your order number and we will take it from there.
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Order Processing
All products are custom printed per order. Please allow 2-5 business days for production before your order ships. This production time is in addition to your delivery time and begins after payment is confirmed.
Shipping Rates and Delivery Estimates
Shipping charges are calculated at checkout based on your location. Estimated delivery times after production is complete:
- Canada: 5-10 business days
- United States: 5-10 business days
- International: 10-30 business days
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.
Tracking
Once your order ships you will automatically receive a tracking number by email. This notification is sent directly from our fulfillment partner when your order leaves the facility. Please allow 24-48 hours for tracking information to update after you receive the notification.
Customs and Import Duties
International orders may be subject to customs fees and import duties upon arrival in your country. These charges are the sole responsibility of the customer. We have no control over customs processing times or fees charged by your country's customs authority.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery window, please contact us at info@symplyskynyrd.com with your order number and we will investigate with the carrier on your behalf.
Please note: Once a carrier marks a package as delivered, the shipment is considered fulfilled. We will always work with you to find a resolution but we cannot guarantee replacement of packages confirmed as delivered by the carrier.
Incorrect Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrectly entered address. If you need to correct an address, contact us immediately at info@symplyskynyrd.com. We cannot guarantee address changes once an order has entered production.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us at info@symplyskynyrd.com within 30 days of delivery. Please include your order number and a clear photo of the issue. Damaged or incorrect items will be reprinted and reshipped at no cost to you.
Contact
info@symplyskynyrd.com